Top 456 Choice Hotels - Econolodge Reviews (2023)

Michelle of Dawson, MN Verified Reviewer

Original review: Jan. 18, 2023

BED BUGS. DO NOT STAY HERE!! We were traveling through and stayed one night. The next day my daughter was covered in bites and MD verified they were from bed bugs. When we contacted the hotel to let them know the front desk apologized and promised a refund and a call from the manager. We have called 4 times and no response from manager and no refund. We are continually told the manager will be back the next day and will call and they never do.

On the 4th attempt to talk to a manager I was told by the male at the front desk that "nothing was going to be done and the manager was not going to call". The seriousness of the situation and the need for two medical visits warrants a call from the manager. DO NOT STAY AT A PLACE WHERE THE MANAGER DOES NOT CARE ENOUGH TO GIVE SOMEONE WHO WAS INJURED AT THEIR FACILITY A CALL BACK. BED BUGS have been on multiple reviews for this site and they are still denying they have an issue.

Jan. 18, 2023 Choice Hotels - Econolodge response

No one should have to deal with bed bugs when staying at a hotel, Michelle. We're beyond disappointed that one of our hotels did not comply with the cleanliness regulations, as our guest's safety is a priority for us. To look further into your case, please send us a private message with the hotel's address, date of arrival, and the name on the reservation. Also, if you're a Choice Privileges member, add your profile's mailing address, phone number, and email address. -Zaira

ChopChop of Asheville, NC Verified Reviewer

Original review: Aug. 21, 2022

Choice Ripoff! I'm being overcharged for my stay! Your site advertised a Thurs rate of $64 yet I was charged $110, and your Fri. rate reads $96 yet I was charged $130! at Econolodge Biltmore in Asheville. False advertising, either change the rates listed or stop overcharging. Staff says they charged me more because hotel is within 60 mile radius of Asheville. Why is a lower price advertised and no information given about higher rates listed on the Choice website? This is patently fraudulent, class action level fraudulent.

In addition the front desk clerk showed me another customers' bill to prove they raise the rates on weekends. I'm being ripped off and all customers are paying substantially more than the advertised rate apparently with permission from Choice Hotels. From 8/18-8/21 I'm paying nearly $400 for a "budget" hotel. As a diamond level customer, I'm filing complaints everywhere I can then I'm leaving for a better chain due to poor and misleading business practices. This situation may even require litigation.

Aug. 22, 2022 Choice Hotels - Econolodge response

Hello, there. We regret knowing about the rate problems associated with your reservation. My team understands the importance of clarifying billing issues as money is always a pressing matter. While we do not get involved in hotels' billing systems since they are individually operated, we would like to review your reservation. Please send us a private message with the full name on the reservation, your arrival date, and the hotel's state. We will be waiting for your response. -Mei

Lori of Brantford, ON Verified Reviewer

Original review: July 19, 2022

Updated on 07/21/2022: So after some back and forth they are refusing to give me my money back. They went from saying I did not pay to you booked with a 3rd party company. Which I did not. I called the property directly. I am out 476.93 in USD. I am definitely not done. It was just over 600 in Canadian money. They refuse to look at my credit card statement that clearly says Econolodge. They also won’t tell me how to get a hold of the 3rd party I booked with. BECAUSE THERE IS NOT ONE!! This company is ripping people off. Please be very careful with this company. DONT PAY NOW TO GET A BETTER RATE!!! I did it and now I am out money. Spread the word.

Original Review: I can not get a response from you thru email or phone so I am going to public forum. I made a reservation on July 11 and realized after getting off the phone it was the wrong dates. I immediately canceled and told I would get a refund in 3 to 5 days. It’s been eight days. I have my credit card statement and a receipt from them saying it was paid in full. They are telling my credit card was never Billed. But it was and they stole my money and won’t refund it. Be very careful with this company.

July 19, 2022 Choice Hotels - Econolodge response

Mike of Philadelphia, PA Verified Reviewer

Original review: April 19, 2022

My experience with the over night manager was wonderful. I was book from a third party and when I got there I had a confirmation number. However, I was not and the system. I had called the place who book the room and was on the phone with her. At this point, she had ask for the person who was checking me in. I can hear the lady telling the overnight manager what to do or what she should see on the computer. Elva **, the manager, had an immensely amount of patient when I was ready to hang the phone of myself. She check me in the room and I appreciate her.

April 19, 2022 Choice Hotels - Econolodge response

Hi, Mike! We love to hear when our guests are satisfied! We'd like to pass on your message to the hotel management. We always encourage our hotels to go the extra mile for guests. To share your kudos with the hotel, can you please send us a private message with your confirmation number, hotel's address, and the name on the reservation? Regards. -Debbie.

Dee of Council Bluffs, IA Verified Reviewer Verified Buyer

Original review: April 8, 2022

Paid $100+ for crumbling faux leather headrest on chair and a moldy dripping hole above the shower. Arrived too late (after driving 11 hours) to change room/hotel. UNACCEPTABLE!!! Another guest shared his room had similar problems. Desk clerk said manager would be in Monday or Tuesday … Today is Friday

April 8, 2022 Choice Hotels - Econolodge response

Hello, Dee. The pictures and what you describe disconcert us a lot. We cannot believe the conditions you encountered at one of our hotels. My team has the disposition to look into this. Please reply in a private message with the full name on the reservation, the date of arrival, and your confirmation number. We will be awaiting your response. -Mei

Tiffany of Green Bay, WI Verified Reviewer

Original review: Sept. 10, 2021

Somehow when I purchased this room the search engine I was using gave me Econolodge as a hotel with a pool. After checking in we found that there was no pool which was the main reason for the stay. I asked the front desk guy to cancel the room and he said he was too new and didn't know how to do it. I tried to cancel my request through the website, but that didn't work either. I called back and no one returned my call. Now I was charged for a room that I did NOT stay in!!! Not Happy and everyone online and off will hear about it till it gets fixed!

Sept. 11, 2021 Choice Hotels - Econolodge response

We want you to take advantage of all the amenities provided by the hotel, so we are sad to hear this hotel did not comply with our high-quality standards. Please send us a private message with your confirmation number, date of arrival, and the name on the reservation. -Grettel

Chris of Omaha, NE Verified Reviewer Verified Buyer

Original review: Aug. 15, 2021

My girlfriend and I Stayed at the Econolodge in Charlotte on Tryon St. Our flight had been cancelled and booked with the first, cheapest, closest place we could find. First mistake. Got to the hotel and the lobby was hot and muggy, the ceiling was leaking and there was water all over the floor. Key card reader took at LEAST 5 minutes to get even two room keys to program (after the guy went thru about 20 different cards). Security door upstairs didn’t lock, so anybody could walk in and roam the hallway, which looked like it hadn’t been vacuumed in a week and parts of the ceiling were falling down. Room smelled funky. Lights and outlets on one entire side of the room didn’t work. Mold in the mini fridge.

The AC worked but leaked water all over the floor on that side of the room. Cigarette butt in the toilet of our non smoking room. The room itself was sorta clean-ish... I guess. Wished I’d stayed at the place where they’ll keep the light on for me. I would rather have rented a car and slept in it in a convenience store parking lot. Worst hotel property I’ve ever stayed in. I wasn’t expecting the Ritz Carlton but was expecting WAY better than this. From reading all the negative reviews about Econolodge, I think the CEO needs to be on an episode of Undercover Boss! Zero Stars rating.

Aug. 18, 2021 Choice Hotels - Econolodge response

Hello, Chris! Thank you so much for bringing this experience to our attention regarding the overall condition of your stay. Certainly, what you have described is not the experience we aim to deliver to our guests. To better assist you, could you please send us a private message with your confirmation number, arrival date, and the name on the reservation? Once we have this information, we are going to follow up accordingly. -Ed

alyssa of Woodland, WA Verified Reviewer Verified Buyer

Original review: July 22, 2021

Econolodge in Idaho Falls Id. Disgusting! Zero stars, but no option for that No! No shower curtain, no toilet paper, no phones, no coffee creamer, no spoons, wet carpet, bathroom filthy. Continental breakfast only was cold cereal and white bread.. The room smelt like wet dog and musty cigarette smoke. Kids working at counter, did not know how to get a shower curtain, or who to contact. This was the worst hotel stay I ever had. At nearly $140 for 1 night. Highway robbery! Never again will I stay with Choice hotels, as well as passing the word to friends and family!

July 23, 2021 Choice Hotels - Econolodge response

Hello, Alyssa! Thank you so much for bringing this experience to our attention regarding the overall condition of your stay. To better assist you, could you please send us a private message with your confirmation number, arrival date, and the name on the reservation? Once we have this information, we are going to follow-up accordingly. -Numas.

Debra of Kewanee, IL Verified Reviewer Verified Buyer

Original review: June 1, 2021

Stayed at Econo Lodge in St. Roberts, MO from 5/28/21 to 5/30/21 and the desk clerks when checking in and out were wonderful people who made us feel right at home, gave us great directions on where to eat and advice on attractions in the surround area. They were just wonderful. Now, moving on, housekeeping was terrible. Tub, bathroom floor and flooring by bed and TV were dirty. Sink was dirty, but toilet was clean. Guess that accounts for something. We bought our own cleaning supplies at a local general store there and cleaned the room ourselves and left the cleaning supplies behind so housekeeping could continue to keep the room clean. The housekeeper they had that day you could tell was not a happy camper and appeared to not take any pride in her work. Maybe some retraining will be helpful to get the Econo Lodge back up to a 5 Star hotel or at least close to it.

It appears 80% - 90% of the reviews here are 1 to 2 stars because of the uncleanliness of rooms and I think that speaks volume that some retraining needs to be done or if there is no training, some new training on health and cleanliness is needed before someone is hired. I bet you will see a big change in ratings if something like that is done. Good Luck and also, we loved Missouri. Beautiful area!!

June 2, 2021 Choice Hotels - Econolodge response

Hello, Debra! Thank you so much for bringing this experience to our attention regarding the housekeeping issues found at one of our branded hotels. To better assist you, could you please send us a private message with the name on the reservation? Once we have this information, we are going to follow-up accordingly. -Liz.

Tanya of Round Lake, IL Verified Reviewer

Original review: Jan. 4, 2021

My son and I spent our night killing multiple cockroaches in the room. The website offers breakfast to find out they don't have breakfast even with face masks. I will never rent a room in any EconoLodge again. I would rather sleep in my car.

Jan. 5, 2021 Choice Hotels - Econolodge response

Thank you for reaching out to us, Tanya! I cannot even imagine how you feel regarding this situation. We completely understand that you expected to have higher standards, especially when you are traveling with your kids. Please know that due to the current situation, some amenities like breakfast are limited. We would like to share this information with the hotel owner for review. Can you send us a private message with your conf.#, date of arrival, and the name on the reservation? -Grettel